Frequently Asked Questions

Some of the common questions from our guests

Airport Transfers

What is the best way to get from Brisbane Airport to The Mirage?

There are several companies that offer regular transfers from Brisbane Airport. The cost is $42 per person as long as there is a minimum of 2 adults. We are happy to book airport transfers for you just send us your flight details.

What is the best way to get from Maroochydore Airport to The Mirage?

Jump in a cab, it is about a 20 minute cab ride and there are plenty available at the cab rank. Alternatively you can pick up a hire car on arrival at the airport – again we are happy to arrange a hire car for you.

Alexandra Headland apartments

Apartments

How big are your apartments?

Big! One of the most common comments from our guests is how spacious the apartments are. Below is a sample floor plan.

View our floor plans

Does a two bedroom apartment have one or two bathrooms?

A two bedroom apartment always has two bathrooms. An ensuite with walk in shower, vanity and toilet and a second bathroom with shower, bath and toilet.

How many bathrooms does a three bedroom apartment have?

A three bedroom apartment has two bathrooms. An ensuite with walk in shower and toilet plus a second bathroom with shower and bath. The second toilet is separate from the bathroom which many guests find convenient.

Do you provide Hair Dryers

Yes, every apartment has a hair dryer

Does every apartment have a laundry?

Yes, all the apartments have a separate laundry with washing machine and dryer. We also provide a clothes rack.

Does every apartment have a kitchen?

Yes, all the apartments have a full size kitchen with full size fridge, dishwasher, oven, 4 burner stove top. Kitchens are equipped with crockery, cutlery, cooking utensils, bowls, storage containers, placemats, saucepans, fry pans.

Other useful kitchen items include teapot, coffee plunger, salad servers

Does every apartment have a balcony?

Yes, every apartment has an east facing balcony with outdoor seating.

Are all the Apartments Air Conditioned?

Yes, all the apartments have an air conditioner in the living area. Some of the three bedroom apartments have a second air conditioner in the master bedroom. One of our two bedroom premier apartments has fully ducted air conditioning.

Disabled Facilities

While we do not have any apartments specifically for our disabled guests all our apartments are accessible by lift. All doorways are wide enough for wheelchairs, every apartment has a walk in shower.

We have many guests who are in wheelchairs who find The Mirage comfortable.

Our pools are especially great for children in wheelchairs as they are able to sit in the ‘beach’ entry area - the pools are accessible via a pathway

Surrounding access - From The Mirage you can take a wheelchair for a great walk around the lagoon or footpaths are provided into both Mooloolaba, Maroochydore and Cotton Tree.

Location – How far is it to the Beach?

150 metres and you are swimming between the flags!

Do you have a babysitting service?

We recommend a local, accredited babysitting service which we can put you into contact with prior to your arrival or any time during your stay

TV – What channels do you offer?

All regular digital channels plus

Fox Sport 1, Fox Sport 2, Fox Sport 3, Movie one, Movie Extra, Movie Greats, Nikolodeon, Sky News, Fox 8, Musicmax.

How often are rooms serviced?

For bookings in excess of 7 nights you will receive a mid stay service. During this service all linen is replaced. You are able to launder your own linen at any time as every apartment has a laundry.

luxury Alexandra Headland accommodation

Bookings

Is it cheaper to book online?

Unlike many of the larger accommodation chains we love to chat to you so the answer is no! Booking online is not cheaper.

We will match (or sometimes better depending on availability) any online rate.

If we can’t see the dates or apartment type we are looking for online is it definitely not available?

Not always! For various reasons it is not always possible to have every combination of offer online – please give us a call, we may be able to move something around and meet your request.

I can’t always get to the phone during office hours do you take after hour calls?

Absolutely, please leave a message on the answering machine and we will call you back. We often check our emails after hours so feel free to send us an email as well.

What happens if we are arriving outside office hours?

This is no problem at The Mirage. We have a secure box where we will put your keys, parking map and room information. A code will be emailed or sent by text message.

What is your Cancellation Policy?

Cancellation Policy:

Low Season Cancellation

The guest can cancel free of charge until 2 days before arrival. The guest will be charged the first night if they cancel in the 2 days before arrival.

PREPAYMENT The guest will be charged a prepayment of the first night after reservation.

 

Mid Season Cancellation

The guest will be charged the first night if they cancel after reservation and the total price if they cancel in the 30 days before arrival.

PREPAYMENT The guest will be charged a prepayment of the first night after reservation and the remaining amount in the 30 days before arrival.

 

High Season Cancellation

The guest will be charged the first night if they cancel after reservation and the total price if they cancel in the 60 days before arrival.

PREPAYMENT The guest will be charged a prepayment of the first night after reservation and the remaining amount in the 60 days before arrival.

Sunshine Coast Hotels

Facilities

Noise

Is there much traffic noise when sitting on the balcony?

No! That is one of the wonderful rewards of staying at The Mirage – no traffic noise – maybe a duck or two splashing in the lagoon!

Does The Mirage have a Day Spa

We do not have a salon on site but work closely with Ripple Massage and Day Spa – the beauty of this is that they come directly to you!

Information is available in the in room compendium, on our website www.miragealex.com.au , or give us a call and we can arrange treatments for you.

Do you have a sauna?

Whoever designed the Mirage was a sauna lover – our sauna is located next to the gym and can comfortably seat eight adults.

What equipment is in the gym?

We have a large gym at The Mirage equipped with updated equipment including: free weights, speed bike, exercise bike, treadmill, rowing machine, step machine weight station. Watch Foxtel while you work out!

Do we need a car during our stay?

The Mirage is a great place to relax and enjoy the onsite facilities. Within 500 metres there a selection of restaurants, bars, cafes, supermarkets.

Mooloolaba centre is an easy 20 minute walk

If you want to do a trip to the hinterland, or explore the coastline then a car is great.

What happens if we arrive before check in time?

You are welcome to leave any luggage with us at reception and take advantage of our facilities or local eateries while you wait for your room. Reception will contact you by phone when your room is ready.

Do you provide amenities?

On arrival you will have in your apartment a range of toiletries, detergents for dishwasher, dishwashing and laundry. Replacements are available from reception for a nominal charge or you can easily top up from local supermarkets.

Does the Mirage have a Business Centre?

During office hours reception will be happy to assist with your business needs

Parking

Do you provide parking and is it free?

Every apartment has one secure undercover parking space.

The height clearance to all the car parks is 2 metres.

Car Parking at The Mirage is FREE

What if we have more than one car?

There are 17 visitor parking spaces available, some undercover, plus free on street parking.

Shopping

Supermarkets?

  • 100 metres to IGA supermarket.
  • Coles is located in Mooloolaba distance 2.5 km
  • Woolworths and Coles also located in Maroochydore – distance 2.7km

    Note: Coles and Woolworths offer online ordering and deliveries to The Mirage

  • BWS - 500 metres
  • Restaurants, Clubs, Cafes

    Within 500 metres

    Alexandra Headland Surfclub, Cafes x 3, Thai, Indian, Italian, Bistro style restaurants, Bakery, Fish and Chips, Pizza

Speciality

Sunshine Plaza is 5 minutes drive from The Mirage and is the largest shopping centre on the Sunshine Coast.

There are over 220 specialty stores together with Birch Carroll and Coyle 12 Cinemas, Best & Less, Coles, Kmart, Myer and Target.

There are two supermarkets located at Sunshine Plaza- Woolworths and Coles

Chemist

There is a discount chemist located 100 metres from The Mirage